Effective Date: October 5, 2026 (children's privacy updated October 19, 2026; service providers updated October 27, 2026)
CRWN ("the Platform"), accessible at thecrwn.app, is operated by JNW Creative Enterprises Inc. This Privacy Policy explains how we collect, use, share, retain, and protect personal information.
Information You Provide: Email address, display name, authentication credentials, profile information, content you upload, and payment information processed by Stripe.
Collected Automatically: Usage data, listening data (tracks played, duration, completion), device information, log data, and approximate location from IP address.
Cookies: We use cookies and local storage for login sessions, preferences, security, and first-party measurement (for example, remembering which of our campaigns brought you here). No third-party advertising cookies.
Information we receive from artists: Artists can import contact lists of their own fans (name, email address, phone number, city) into CRWN to manage their audience. Before importing, the artist confirms those fans gave them permission to be contacted. If an artist imported your contact details, we process them only so that artist can manage and contact their own audience; every email sent through CRWN includes an unsubscribe link that we enforce. To have imported contact details removed, email privacy@thecrwn.app.
To operate the Platform, personalize your experience, provide analytics to artists, improve the Platform, communicate with you, enforce our policies, prevent fraud and respond to payment disputes (for example, sharing your purchase date, the IP address you checked out from, and your activity on that artist's content with Stripe and your card issuer when a charge is disputed), and comply with legal obligations.
AI features: Some features are AI-powered. Support chat answers and artist business insights are generated by AI service providers that process the relevant conversation or account data on our instructions (see section 5). We do not use your data to train our own AI models.
Testimonials: If you give us feedback, we publish it as a testimonial (with your display name) only with your explicit consent.
Artists CAN see: Aggregate audience metrics, geographic distribution, revenue breakdowns, top tracks, individual earning events with city/state/country, fan display names in communities, and fan subscription tier. When you subscribe to an artist or join their free membership, that artist can also see the email address on your account in their audience tools, so they can recognize and contact their own members. Artists also keep the contact details of fans they import themselves. When you vote in an artist's poll on CRWN, that artist also sees the city you enter there (we suggest one from your approximate location; you can change or clear it before you vote).
Artists CANNOT see: Your payment details, your listening history on other artists, your purchases from other artists, your IP address, your email address for artists you have not subscribed to or joined, or your activity outside that artist's content.
Artists must use fan information lawfully and only to run their own artist business. Every email an artist sends through CRWN includes an unsubscribe link, and CRWN enforces unsubscribes and suppressions on every send.
We do not sell your personal information. We share with: Stripe (payments), Supabase (database/auth), Vercel (hosting), Cloudflare (media file storage and delivery), LiveKit (live audio and video streaming), Resend (email delivery), Twilio (text message delivery), ManyChat (Instagram and social messaging), Meta (Instagram and Facebook, when an artist connects an account to Fan Automations), DeepSeek (AI processing for support chat, artist insights, and song lyrics an artist submits to plan their videos), Anthropic (AI processing of lead conversations), Google (AI image generation for an artist's video storyboards), and as required by law or in business transfers. These providers act on our instructions as service providers (processors) and may use the information only to provide their service to us. Mobile phone numbers and text messaging consent are never shared with any of these parties for marketing or promotional purposes. See section 8.
Account data retained while active. Content retained until removed. Payment records retained up to 7 years. Server log data retained up to 90 days. First-party analytics events (which pages and tools were used, and which campaign brought a visitor) are retained for as long as we need them to operate and improve the Platform. After account deletion, personal data removed within 30-45 days except legally required records.
Free calculators and planning tools: You can use our public calculators and planning tools without an account. We store the answers you enter, the generated result, and, if you arrived from one of our campaigns, which campaign brought you, so your result stays available at its private link and so we can measure which campaigns work. Providing an email address is optional; if you provide one, we send you your result and occasional CRWN tips for independent artists, and every such email includes a one-click unsubscribe link.
Live events: When you join an artist's live event page (for example by scanning a QR code at a show) and enter your email address to vote or claim a reward, we record your entry and create a free membership for that email with that artist. No password is required. We use that email to record your membership and deliver what you claimed; any email the artist later sends you through CRWN includes an unsubscribe link. To have it removed, email privacy@thecrwn.app.
Instagram and social media lead conversations: If you comment a keyword on one of our Instagram posts or reels, or send us a direct message, you start an automated conversation with CRWN delivered through ManyChat, a third-party messaging platform. The following applies to that conversation:
What we collect: your Instagram user id, username, and public profile name; your ManyChat contact id; the answers you type in the conversation; the conversation transcript; and any email address or phone number you choose to provide. If you provide an email address, we use it to send you the material you requested and related follow-up messages, and every such email includes a one-click unsubscribe link.
Automated processing: the answers you type are processed by a third-party AI provider (Anthropic) to extract structured information, such as an estimate of your audience size or your stated goal. From that information we calculate a personalized estimate and derive a lead score and segment, which we use to prioritize and tailor our follow-up. This automated processing does not produce any legal or similarly significant effect on you.
Consent: we ask for your consent before asking any questions, and we record that consent along with its source and the time it was given. Consent to Instagram messages and to email are recorded separately. You can stop the conversation at any time, and you can unsubscribe from emails using the link in any message we send.
Retention: we retain a record of the conversation so we can continue it and improve our service. The verbatim text of the messages is deleted after 90 days; a minimal record that a message occurred (when, and in which direction) may be kept for analytics. We may retain your Instagram identity and the information derived from the conversation even if you never create a CRWN account.
Deletion: to request deletion of the information collected through this conversation, contact privacy@thecrwn.app. Deleting a CRWN account does not automatically delete a separate lead record created this way, so please mention the Instagram conversation in your request.
ManyChat and Anthropic act as our service providers (processors) for this flow. We do not sell this information.
Artist Instagram and Facebook connections (Fan Automations): An artist can connect their own Instagram professional account or Facebook Page to CRWN so that when a fan comments on the artist's post, CRWN sends that fan the artist's drop link.
What we collect from the artist: the connected account's id and username, and an access token issued by Meta. The token is stored encrypted and is used only to receive comments on that artist's own posts and to send the replies the artist set up: at most one public reply and one private message per matching comment.
What we collect from a fan who comments: your Instagram or Facebook user id and username, which post you commented on, and the first 200 characters of your comment. If you then open the artist's drop page and enter your email address, we also collect that email and any first name you give, and create a free membership for you with that artist so we can deliver what they offered.
Deleting this data: an artist can disconnect at any time from Fan Automations in CRWN Studio, which stops all replies and erases the stored access token. You can also remove CRWN from your Instagram or Facebook settings under Apps and websites. To delete the comment records or the email and membership created this way, email privacy@thecrwn.app and name the artist; we delete them within 30 to 45 days. Meta acts as the platform through which these messages are sent. We do not sell this information.
CRWN's YouTube channel (YouTube API Services): CRWN uses YouTube API Services to upload CRWN's own videos to CRWN's own YouTube channel on a schedule. No artist, fan or other user signs in with YouTube or Google through CRWN, and CRWN does not access, collect or store information about any other YouTube user, channel or viewer.
What we store: an authorization token for CRWN's own channel, stored as a secret on our servers, and the video id and processing status of each video we upload, kept as a record of what we published.
Google's policies: YouTube is operated by Google. Your use of YouTube is governed by the YouTube Terms of Service and the Google Privacy Policy.
Revoking and deleting: CRWN's access to its channel can be revoked at any time from the Google security settings page. When access is revoked, or on request to privacy@thecrwn.app, we delete the stored token and the YouTube data described above within 30 days.
CRWN is operated by JNW Creative Enterprises Inc. This section describes how JNW Creative Enterprises Inc. and CRWN handle mobile phone numbers and text messaging.
We do not share, sell, or provide your mobile phone number or messaging consent data to third parties or affiliates for marketing or promotional purposes. No mobile information is shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are excluded from every category of information we share, and that information is not shared with any third parties.
When we collect a mobile number: the only place CRWN asks for one is the optional "Get a call now" request on our public calculators. Providing it is voluntary, you tick a separate, unchecked consent box before submitting, and we store the exact consent wording, its version, and the time you agreed. No part of CRWN requires a phone number, and we do not buy, rent, or import mobile numbers from anyone else.
How we use it: so that a CRWN representative can contact you about the request you made. We do not add it to a marketing list, an advertising audience, or a recurring text message program.
Our automated text messaging program is internal: JNW Creative Enterprises Inc. operates one automated SMS program. When an artist asks to speak with our team, the system sends an operational alert to an authorized JNW Creative Enterprises Inc. representative so that they can return the call. The alert identifies the lead and includes the callback number the artist submitted. It is sent only to our own authorized personnel, who agreed in advance to receive it. It is not sent to artists, fans, prospects, or customers, and it is never used for marketing or promotion.
Message frequency: message frequency varies and depends on how many artists ask to speak with us. This is a low volume program, and no more than one alert is generated per callback number per day.
Charges: message and data rates may apply. Reply STOP to any message to stop receiving them. Reply HELP for help.
Service providers: delivering messages requires service providers. Text messages are delivered through Twilio, numbers are stored with Supabase, and email alerts are delivered through Resend. These providers act on our instructions and may use the information only to provide their service to us. That is disclosure to a processor. It is not a sale, and it is not sharing with a third party or affiliate for marketing or promotional purposes.
If you text us: if you send a text message to a number CRWN publishes, we may reply once, automatically, with the link or information you asked for. Replying does not enroll you in a recurring messaging program, and we do not follow up with marketing texts.
CRWN does not run SMS marketing: we do not send promotional or marketing text messages to artists or fans, and CRWN provides artists with no tool for sending text messages to their fans.
We use TLS/SSL encryption, access controls, row-level security, hashed passwords, and service role separation. No system is 100% secure.
All Users: Access, correction, deletion (contact privacy@thecrwn.app), notification preferences, cookie controls.
California Residents (CCPA): Rights to know, delete, opt out of sale (we do not sell data), and non-discrimination.
European Users (GDPR): Rights to access, rectify, erase, restrict, port data, withdraw consent, and lodge complaints.
CRWN is for people 13 and older, and artist accounts are for people 18 and older. A fan under 18 may use CRWN only with a parent's or legal guardian's permission. We do not knowingly collect personal information from children under 13. If we learn that we have, we delete it and close the account. A parent who believes a child under 13 has given us information can email privacy@thecrwn.app and we will delete it.
Privacy: privacy@thecrwn.app
Support: support@thecrwn.app
Entity: JNW Creative Enterprises Inc.
Mailing address: 6135 N Lindbergh, Unit 42, Hazelwood, MO 63042